Secret Snap photo from Mobile Security

  • 2
  • Problem
  • Updated 2 weeks ago
  • In Progress
I have the secret snap feature active on my mobile device. I tried it out a few times by putting in the wrong code 3 times. When I received the emails, the image where the photo should be is just a black image? Any thoughts?
Photo of Scott


  • 80 Points 75 badge 2x thumb

Posted 3 months ago

  • 2
Photo of TM_Neo

TM_Neo, Employee

  • 1,158 Points 1k badge 2x thumb
Hi Scott and thank you for contacting Trend Micro Community!

• Can you please post the images that you received?

• Can you also check if the front cam of your mobile phone is working?

• Can you please provide the model of the mobile phone you are using?

• Can you also check if you enabled the permissions for the Trend Micro Mobile Security for Android? 

You can refer here to enable the permissions for the Trend Micro Mobile Security

Any additional info would be great!

Trend Micro Home Users Community
Photo of klendon


  • 62 Points
Same hear!
Photo of TM_Ian

TM_Ian, Employee

  • 5,122 Points 5k badge 2x thumb
Hi @klendon,

As advised, please try to enable all the required permissions by Trend Micro Mobile Security by following the steps on this link.

Have a great day!