Search engine

  • 1
  • Question
  • Updated 12 months ago
  • Acknowledged
Hi
A possible virus has attached to my browser and has made it unchangeable in the search engine which i cant uninstall
It is called cleanserp
could you please advise of how to remove as i have tried and failed
Photo of lymbery6

lymbery6

  • 70 Points

Posted 12 months ago

  • 1
Photo of TM_Malik

TM_Malik, Employee

  • 9,374 Points 5k badge 2x thumb
Welcome to the Community, lymbery6!

May I ask first what are the steps you did for you to remove the browser extension cleanserp? For now, it would be advisable to uninstall any programs installed on your computer without any publisher listed on the Control Panel's Programs and Features. After that, you can reset your browser to the default settings. For the instructions, you may refer on the link:
Resetting your web browser

Upon checking here, your subscription is entitled to access our Premium Support Toll Free hotline just in case it's more convenient for you to troubleshoot in real time and over the phone. You can check the link "Contact Trend Micro Technical Support" for more details and kindly refer under "Call Premium Hotline".

Have a lovely day!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.