screen freezes

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  • Question
  • Updated 3 years ago
I have a new HP laptop. Websites frequently freeze & won't allow downloads. Can this be caused by Trend Micro?
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Posted 3 years ago

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TM_L, Official Rep

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Thanks for asking here. For your issue, we think it may be caused by browser settings during adding and deletion of browser toolbars or other add-ons. Could you please reset your browser to check the problem still persists? Here's an online help doc to help you:
Resetting your web browser for performance and website redirection issues

Please let us know if resetting browser improves the situation! If it doesn't resolve the problem, please provide some screenshots of program download errors, and we'll help you further. Thank you.

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