Scheduled Scan is not working

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  • Updated 4 weeks ago
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I am not new to Trend. I've had it for years. Tom's instructions are simply on HOW to set up a scheduled scan, which I've had for years and worked fine until just recently. I know HOW to set up a scheduled scan.  I want to know WHY it's not working as it has done in the past and WHY I should continue to renew/pay for something that doesn't work.

Note: This conversation was created from a reply on: Scheduled Scan is NOT working.
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steve.whaley

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Posted 4 weeks ago

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TM_Pat, Official Rep

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Hi steve.whaley,

Aside from the screen saver and power settings, there are other factors that your Trend Micro program is taking into consideration before it will allow the scheduled scan to run. And those are:
  • If you're using running a full screen application at the time of your scheduled scan
  • High CPU/Disk is busy
  • System Busy (File copy behavior, software installation)
  • Ongoing manual scan/ ongoing software updates
From the list given above, the CPU usage must be taken into consideration and probably the full screen application as well. On the other hand, please try to check if you already have the latest version of Trend Micro Security and perhaps update the software just as suggested by Tom Emmelot.

Regards,
Pat