Scheduled Scan is NOT working

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  • Updated 3 weeks ago
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It appears as if the Scheduled Scan is NOT working. I've looked for info on the site, bu they just keep pointing to screen savers and hibernation modes. My computer has hibernation turned off. Is Trend saying that since I password my screensaver, it won't run a scheduled scan.

HELP.
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jdharry

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. We understand that the scheduled scan of your Antivirus+Security does not work even after you turned off hibernation mode. You are right -- scheduled scan feature also will not start when you have a screensaver running and when you have fullscreen mode running (e.g. viewing full screen videos). So, we suggest that if you haven't disabled your screensaver yet, please follow the link below in "Disable Your Screensaver" section:
Scheduled scan of Trend Micro Security software is not working-

After disabling your screensaver (and assuming you're not running anything in fullscreen mode), please check if scheduled scan works or not again.

Let us know if the solution resolves your issue, and we'll assist you if you still encounter problems. Thank you. 

Trend Micro Home Users Community
(Edited)
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jdharry

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I think my frustration with that solution is Trend is asking me to remove password protection from my computer for a piece of security software.  That is incredibly frustrating.  This sincerely needs to be changed in the coding.

Individuals should be able to secure their computer and use Trend Security.

Any thoughts would be appreciated.
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TM_L, Official Rep

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@jdharry  Scheduled scan will start if your computer is locked (keyboard: Windows key + L) without screensaver, so that your PC is still secured with password. If screensaver is running at any time, with PC locked or unlocked, scheduled scan will not start. If you'd like to keep screensaver enabled, an alternative is to start the scan manually and lock the PC, which would activate screensaver after the specified time. Please let me know if this works for you. If not, we'll definitely pass the feedback to product development team.
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engrron

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I get it but it's stupid.  Other programs can start automatically at a set time, so could you if you wanted happy customers.
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@engrron We understand your needs and apologize for not being able to meet your expectation. We'll pass your feedback to product development for product enhancement considerations. Thank you.

Trend Micro Home Users Community
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TRISH

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I tried both the fixes and neither one worked. My computer was already set that way and still won't scan.
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TM_L, Official Rep

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@TRISH Sorry that the solution doc didn't help. The following conditions also need to be in place when scheduled scan starts:
● Your computer is not on sleep mode
● You're logged into Windows (can be locked)

Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community 
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58kopykat

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Still doesn't work. Bad end user consideration.
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TM_Ian, Employee

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Hi @58kopykat,

Apologies for the troubles. For this issue, please refer to this link:

Scheduled scan of Trend Micro Security software is not working

If the issue persists after following the steps, make sure that the Scheduled Scan is properly configured. Here is the link for the steps:

Configuring the Scheduled Scan of Trend Micro Security

We hope this helps!

Thank you and have a great day! :)

Trend Micro Home Users Community 
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John Gideon

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I'm considering changing protection products based on this one feature.... I need this program to WORK WITH ME... I will not go to all these ridiculous steps and making these time consuming changes to my computer just to manipulate my computer to get your program to WORK WITH ME... your programming might be needed for corporations, but the residential version should not have to experience this useless procedure... This should be a simple fix for your programmers, unless they are lazy.... I personally am looking for a BETTER antivirus that will work with my needs and offer better choices....
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TM_Kiko, Employee

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Hello John Gideon, we are sorry that this has made you feel this way.

The Trend Micro program is designed not to interfere with any programs that you might be running or using. Having other programs run on a Full Screen mode (like screen savers) will consume alot of your computer's resources and if the Trend Micro program will start a scan during those times, there might be some problems with regard to your computers performance and may cause more problems. It might also slow down your computer's performance hence these problem.

Also, for the Hibernation, technically, your computer is turned off at this state and no programs are able to run when the computer is turned off. The Trend Micro program is no exception to this as your computer is not using any power during this time.

Trend Micro Home Users Community