Scan stops at 35%

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  • Updated 1 year ago
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My scan won't go past 35% "Scanning for Trojan Horse Programs" Worm_Agents.sps

Any ideas????
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chanse44

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Posted 1 year ago

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woodartisan55, Champion

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Mine also has a habit of "hanging" at 35% for a bit, then continues on. Here's an answer to a similar question from one of the Trend Micro techs:

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TM_Linda, Employee

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@woodartisan55 Thanks for sharing your experience!

@acountrygirl Thanks for your reply. I'm glad to hear that after restarting your scan feature is back to normal. And we have a support document which explains how to recognize scan hangs and scan stops:
Difference between Scan Hangs and Scan Stops

Please contact us here at any time for any questions or problems in the future. Thank you!
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TM_JK, Employee

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@woodartisan55 Thank you for sharing this and helping us out here.
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TM_Ian, Employee

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Hi Chanse!
Thank you for trying out our new Trend Micro Community. 

Thank you for bringing this issue to our attention. Apologies for any inconvenience we may have caused you already.  Have you take note of the specific file name where the Trend Micro scan hangs? One reason that this happens is because the file being scanned might be corrupted or that the Trend Micro program does not have a permission to scan this file.

You may follow the steps on the link below to troubleshoot this issue:

Experiencing issues when running a scan with Trend Micro Security

Please let us know how this goes.

Thank you! :)
(Edited)
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chanse44

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Hi Ian,

It hangs on file: Worm_Agents.sps. It also won't shut down or do anything else, I'm going to have to reboot in order to close the TM scan window. Weird. 
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TM_Jabi, Employee

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Hello @chanse44 and thank you for your update regarding this issue.

Let me continue helping you on this matter. 

Have you tried performing the steps that Ian sent to you above on how to troubleshoot the issue? 
If not, you can try to follow the steps on this article first. 
Experiencing issues when running a scan with Trend Micro Security software

Also, can you provide screen shots of the scan window and when it hangs at "WORM_AGENTS.SPS" file? 

Any response will be greatly appreciated. 

Thank you! 

Trend Micro Home Users Community
(Edited)