Scan fails at 38 percent

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  • Updated 2 years ago
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I recently received a product update. Every since that update the scan stalls at 38%. When I try to stop or pause it freezes up everything and won't go away staying at the 38%.
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cw7532

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi cw7532,

Look here:
https://en.community.trendmicro.com/tm_en/topics/stuck-scanning
Good luck and let us now it solved your problem.

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thanks for helping!

Hi @cw7532, thanks for trying our new Community! 

Please kindly refer to the similar topic that Tom provided, and let us know if the above procedures work for you. If the problem persists after you tried above solution, please provide a description or picture of the message, we'll assist you further. Thank you!

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