scan does not work, preparing to scan

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
When  click "scan now" it gets stuck in the "preparing to scan" mode
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dmass

  • 72 Points

Posted 2 months ago

  • 1
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TM_Neo, Employee

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Hi dmass and welcome to the Trend Micro Community!

I am sorry to hear that you are experiencing this issue.

As you are a valued subscriber of our premium support service, we would like to recommend you to utilize our premium support which includes 24x7 phone support (and online remote services) exclusively for you. Please find the premium service phone number in the "Call Premium Support" section in this page.

We will be waiting for your call.

Have a great day! :) 
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TM_Kiko, Employee

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Hello dmass!

We have noticed that you have already contacted our supports and that this issue was tagged as resolved. We will be closing this thread now. 

Have a wonderful day!

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