Safe surfing keeps turning off on Android.
I have installed on Android phone however safesurfing keeps turning off. I go through the process to enable it and everything seems ok but then shortly afterwards I get a message that safesurfing had turned off and I have to go through the whole thing all over again. This keeps happening and it is getting annoying.
I have installed on Android phone however safesurfing keeps turning off. I go through the process to enable it and everything seems ok but then shortly afterwards I get a message that safesurfing had turned off and I have to go through the whole thing all over again. This keeps happening and it is getting annoying.
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90 Points
Posted 3 months ago
TM_Pat, Official Rep
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10,876 Points
stephen.ebdell
1. I have a Lenovo K5.
2. Android version 5.1.1
3. No error message just a notification that says "SafeSurfing Turned Off", Allow the accessibility permission to turn on.
This happens a few mins after allowing it and turning it on.
4. Google Chrome version 70.03538.80
Thanks
Stephen
TM_Pat, Official Rep
Thanks for the details, I appreciate it.
I just noticed the notification that you mentioned. In any case, did you enable Accessibility for Trend Micro Mobile Security on your phone? If you haven't done that, can you try to enable that then try if you will still encounter the same problem.
Regards,
Pat
stephen.ebdell
Thanks