runtime error 216 in Windows 10. Does anybody have experience with that

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  • Updated 2 years ago
a week ago on start up I get message runtime error 216 at 400057AE. Trend scans do not come with any threats warnings, but according to internet there is a Trojan horse on my computer. Anybody got an idea?
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cvanerven

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  • puzzled and anxious

Posted 2 years ago

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Tom Emmelot, Champion

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Hi cvanerven,

Can you search for the  following files on your PC:
diyihkx.exe
apka.exe
If thats the case, look here:
http://www.trendmicro.com/vinfo/us/threat-encyclopedia/malware/bkdr_sub7.22a
good luck.
Here from you, also if regarding further help.

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thanks for the assisting!

Hi @cvanerven, welcome to Trend Micro Community! 

Before following the solution that Tom provided, could you please check if there are any conflict software on your computer? You can refer to the support page below to remove conflict software:
Programs to remove before installing Trend Micro Security 

Such as: Norton 360 (all version), VIP Access SDK, AVG Anti-Malware etc.

After checking, you can try the above solution that Tom mention. Please let us know if the above procedures work for you. Thank you.

Trend Micro Home Users Community

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