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I have been having trouble with printing. After going to the HP website and having a tech take over the computer, he said that someone was trying to hack into this computer an is corrupting the drivers to the printer. He said that is rundll32.exe. What should I do from here as this printer is shared by several devices.
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Posted 2 years ago

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woodartisan55, Champion

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Hi bnbwolkoff. I found this reply elsewhere:

The rundll32.exe application is simply used to launch functionality stored in shared .dll files. This executable is a valid part of Windows, and normally shouldn’t be a threat.

This is from a similar question and the answer from a Trend Micro tech:

For your issue, I'm afraid that the issue you're encountering is too complicated to resolve here, so we've passed this issue to our support center, along with our conversation history here. Our support agent will contact you to assist you as soon as possible. Thank you!

I'm also curious about the reply from the HP website as the answer about an attempted hack seems a bit off to me.I hope one of them helps. Good luck!

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Thanks to woodartisan55 for helping us out here. 

Hello bnbwolkoff and welcome to the community. 

Thanks for bringing this attention. 

It would be best if you will contact us at our Premium support hotline for better assistance, you can use your Virus Removal service (1) so we can remotely check and clean your computer if you are really infected, but again, as mentioned above, rundll32.exe is a normal Windows operating system file. We are left wondering how did HP support arrive at that conclusion.

You can check the contact information from the link below: 
Contact Trend Micro Technical Support

Click on "View Premium Support Numbers". 

I hope this helps. 

Thank you and have a great weekend! :) 

Trend Micro Home Users Community
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TM_Pat, Employee

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