We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
To better assist you regarding this case, let me suggest that you contact our chat support hotline using this link "Ways to Contact Support" (Click on the "Chat Now!" button to start chatting with our Chat support).
Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!