Results Window is frozen after MALWARE SCAN and DUPLICATES SCAN

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Twice today, once after scanning for viruses/malware and another after scanning for duplicate files, the results window is frozen in that the cursor nor keyboard are able to interact with the window. This is very frustrating after the duplicate scan, especially waiting for several hour for it to finish. Any ideas on a fix or the cause? 
Thank you 

Windows 7 desktop
TM Internet Security Version: 10.0.1186
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somercamb

  • 70 Points
  • annoyed, frustrated

Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Thanks for contacting us. Performance issues could be due to a number of different factors. We would like to redirect your issue to our support center, where someone will create a trouble ticket and work with you to troubleshoot. Please let us know if you'd like to do that. Thanks.

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