Rescue Disk Support M.2 drives?

  • 1
  • Problem
  • Updated 11 months ago
  • Acknowledged
Maximum Security 11.1.1045
Windows 10, all current patches and updates
Motherboard ASUS Strix Z270F Gaming
RAM 32GB

I needed to boot the Rescue Disk for the first time today to do a full scan of my C: boot drive.  I downloaded the most recent Rescue Disk creator from the Trend Micro pages and created a new bootable CD.  When I boot it it seems to start ok, goes through all the Linux stuff and seems to start Trend Micro.  Then I get a fatal error and it can not proceed.  I've attached an image that shows the final fatal screen.

The only thing I can think of is it either doesn't support my motherboard or my M.2 NVME boot drive.  It's a Samsung 960 EVO 1TB PCIe NVMe M.2 drive.

Can you tell me if the current Rescue software should or should not work with my motherboard and M.2 drive?  Is there a newer version than what is posted?

Thanks.

Photo of mmmilady

mmmilady

  • 180 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of TM_Kaye

TM_Kaye

  • 3,274 Points 3k badge 2x thumb
Hello @mmmilady and welcome to Trend Micro Community!

Thank you for posting your problem here. 

Upon checking your issue here, you are getting an error message "Unrecognized disk." One possible cause of your issue is that the disc is damaged or it is not supported. I would like to inform you that CD-RW, DVD+RW and DVD-RW are not supported discs. 

I would suggest that you do either of the following to resolve your issue:

• Update your device drivers
• Try another blank disc
• Try another disc drive
• Try again or create a Rescue Disk on an uninfected computer

You may also refer to the link below to know more about the System Requirements and known issues with Rescue Disk.

Trend Micro Rescue Disk

Thank you and have a great day!

Trend Micro Home User Community
Photo of mmmilady

mmmilady

  • 180 Points 100 badge 2x thumb
To eliminate the optical drive and optical media, I used the Rescue creator to create a bootable USB drive.  When I boot from that I get the very same error.  I'm unable to scan a different drive as the error pops up BEFORE I'm able to select which drive to scan.  I've disconnected all other drives except for my boot M.2 C: drive which boots fine and passes chkdsk fine.  So back to my question, does the rescue media support a M.2 boot drive?
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello mmmilady !

Thanks for your quick response.

We are checking the compatibility of that device with the rescue disk program now. For the mean time, you may use the Anti-Threat Toolkit to perform another scan on that drive.

Anti-Threat Toolkit 

We will let you know once the compatibility information is available on our end.

We would like to apologize for the delay and thanks for your patience.


Trend Micro Home Users Community
Photo of mmmilady

mmmilady

  • 180 Points 100 badge 2x thumb
I ran the Anti-Thread Tookit and scanned my C: drive and it found no threats.  The report it submitted was under "Temporary ID number : 1820".  I would attach the output zip here but I can't figure out how to attach a zip file.
(Edited)
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello there mmmilady ! I do apologize for the late response.

I have received the information from our end and it seems that the drive that we are using is not supported by the Rescue disk program.

Trend Micro Home Users Community
Photo of mmmilady

mmmilady

  • 180 Points 100 badge 2x thumb
Disappointing.  Since M.2 drives are the hot thing these days, any plans to add support?
Photo of TM_JustineM

TM_JustineM, Employee

  • 3,774 Points 3k badge 2x thumb
Hello mmmilady,

Since there are always improvements on technologies and programs, we'll be checking with our developers and specialist to improve our tools to accommodate new hardware that are being released.

Thank you and have a great week!

Trend Micro Home Users Community
 

This conversation is no longer open for comments or replies.