Report false positive

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  • Question
  • Updated 4 months ago
  • Acknowledged
Version used : 12.0.1191 (the last one)
How to proceed to notify Trend Micro that these files are not infected files and NOT ransomware ?
Rclone: it's a backup software (
OpenVPN-Libressl.exe and OpenVPN-OpenSSL.exe that are components used by my VPN.

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Posted 4 months ago

  • 1
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TM_Elise, Employee

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Hi, jacq.vasseur!

Thank you for posting your concern here and welcome to the community!

If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern. We have provided 2 options for you to submit a reclassification request.

Option 1: You can use the link below to manually make the request.
False Detection/Re-Classify Requests

Option 2: If the file size is more than 12 MB, kindly contact us so we can assist you with it. 

Hope this helps and we'll wait for your response.

Have a great day! :)

Trend Micro Home Users Community
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Thanks a lot. It's done.
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TM_Pat, Employee

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Hello jacq.vasseur!

Thank you for letting us know that you were able to submit your reclassification request!

Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community