renewing with different username

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  • Updated 3 years ago
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Hi I had trend micro added on my laptop by an IT person whom I purchased the laptop from. That subscription is about to expire and I recently purchased a 10 device trend micro maximum security pack when I bought another computer. How can I add this to my older laptop, it won't let me add the serial number as I suspect the user name is different.
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Posted 3 years ago

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Thank you for purchasing! Since you mentioned that the new serial number cannot be used due to the different username, we suggest you log into your Trend Micro Account and change the username for yourself. You can refer to the link below for steps.
Managing your Trend Micro Account (MyAccount) - see "Updating First Name, Last Name, And Location (Country)" section

After then, you can follow the steps in support page below to install Maximum Security to your older laptop.
Installing Maximum Security 10 (2016) - see "Download, Install And Activate On Your Secondary Or Other Computer" section

Please let us know if the installation completed successfully. Thank you.

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