Renewal trouble

  • 1
  • Question
  • Updated 8 months ago
  • Answered
Last week, I tried to renew my subscription for another year. I received an email saying "something has been left in your shopping cart", so I went through the process again. Now - I have been charged twice! How do I fix this?
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cvanhoose7

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  • confused

Posted 8 months ago

  • 1
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TM_Ferry, Employee

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HiĀ cvanhoose7,

Thank you for posting your concern here.

Apologies for the inconvenience that this may have caused you.

I was able to verify that you renew your subscription twice. You don't have to worry because that only means that your subscription has been renewed for two years.

Please check your Trend Micro program's expiration date. It should be November 13, 2019.

Hope this helps. Please don't hesitate to post here on our community if you have further concern.

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