renewal reminder

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Why do I get a renewal notice when I have 3 months left on my subscription?  By the way your subscription offers are way overpriced compared to what we can get in the shops.  I saw a previous post on how to disable the offers, yet I have unticked the boxes in my Notification tab in my account, but I still get them  Please stop sending me renewal advice and your ridiculous prices.
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acroteau

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  • frustrated

Posted 9 months ago

  • 1
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TM_Iya, Employee

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Hi acroteau,

I'm sorry to hear of your experience. We make sure that our customers proactively receive their renewal details to avoid lapses on your account. This is set to default to be release 3 months or a month before the subscription expires.

We would like to inform you that the local retail store have their own promotions. It depends on their marketing strategy and we don't have the control for that  anymore. 

We can offer you a complimentary 2 months license extension for free once you renew your license with us, but you still have the option to purchase from the retail store if you want to take advantage of their offers.

Let me know your thoughts about this.

Awaiting your response. 

~Iya