Renewal reminder

  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
why do I keep getting renewal reminders and special offers when I have 3 mths left on my subscription your special offers are dearer than purchasing from any shop?
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alan.eaton1

  • 70 Points
  • Annoyed

Posted 3 weeks ago

  • 1
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TM_Nicole, Employee

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Hi, @alan.eaton1!

Thank you for your post and welcome to the community!

We apologize for the inconvenience this has brought you. Rest assured we will assist you with this case.

Upon checking your records, your subscription indeed expires on June 2018.
We have a limited offer that is ongoing; the notices were sent to remind you that these limited offers won't be available in 3 months, however this is optional.

In case you'd like to take advantage of the limited offers, you may refer to the link below but this may vary between subscriptions:


Note: If you are unable to open the link/links I have provided by clicking on it, please right-click the link and select "Open link" (depends on the browser in use).

We would appreciate your response regarding this case.

Thank you and have a great day!

Trend MicroHome Users Community 
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TM_Malik, Employee

  • 3,858 Points 3k badge 2x thumb
Hi alan.eaton1,

Online purchases are much more expensive that purchasing a subscription from a shop (includes taxes, etc.). The only difference is that there will be added services for online purchases like 24/7 Phone Support, Virus Removal, Premium Installation, and many more.

If in case you'd like to stop these notifications, feel free to access your Trend Micro Account. Then go to Notifications tab.



Feel free to let us know if you need further assistance. Have a lovely weekend! :)

Trend Micro Home Users Community