Renewal prior due date

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  • Updated 2 years ago
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Hi, I have renewed my 6 x max cover for 24 months after being reminded several times that it was coming due soon. When I did it gave me a new registration number which was keyed in, however I still had 30 days left on the old which has not carried forward onto the new. The new expiry is exactly 24 months from today when it really should be 25. Can this be amended?
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rysmart

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Posted 2 years ago

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TM_Claudia, Employee

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Hi rysmart, thanks for renewing Trend Micro Security! I'm currently checking your order history and account record, and I will get back to you soon.

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TM_Claudia, Employee

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Hi rysmart, sorry for not getting back earlier. I've escalated your request internally, and the related team has adjusted the expiry date of your new license to December 18, 2018

Please let us know if you have other concerns.

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