Renewal offer - s/w expiration unchanged after purchase

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  • Problem
  • Updated 1 year ago
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I received an email to renew at a discounted rate - I did renew and paid to extend my licenses. I downloaded and installed the new software - however, my expiration date still says it is coming due in May and it is giving me notifications that my license will expire in x days. I have renewed. Why is my license still looking like it is going to expire. I need this fixed, please help.
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  • sad and confused

Posted 1 year ago

  • 1
Photo of TM_Malik


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Welcome to the Home Users Community, krisk.bennett!

Sorry for the trouble. There seems to be a delay on our end. Your payment is already acknowledged and the expiration date of your subscription should already be extended until 05/06/2019. No further action is needed since it's a renewal.

Please let us know if you need further assistance. Thank you! :) 

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