Renewal not taking effect/Multiple devices

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  • Updated 1 year ago
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I just renewed my Trend Micro Maximum Security coverage for my laptop. I upgraded so that I can use it on up to 3 devices. It does not expire until 2/24/17 and both online and  in my desktop app it is still showing that I need to renew it even though I received a confirmation email. In addition when I tried to put it on a second computer I received a message that it is already on 3 devices and that I would need to disable one of these devices. Can someone direct me to where I can find a list of the devices the software is on? Thank you!
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coynej82

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Posted 1 year ago

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TM_L, Official Rep

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Hi@coynej82, welcome to Trend Micro Community! 

For your issue, we have checked your account information and looks like the license has been activated and the expire date is 2018-02-25. 

If want to transfer the license to another PC, here's an online doc to help you manage the transfer:
Transferring a license from one device or computer to another

Please let us know if your question is answered. Thank you!

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