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  • Updated 3 years ago
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I would like to know why my subscription is up for renewal when I bought the computer and loaded the software in December. I would think my renewal shouldnt be due until December.
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Posted 3 years ago

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woodartisan55, Champion

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Yes. It's just what they do, I believe. My renewal date is in October and I've had a renewal notice on my scan screen since early August.

One thing I have found and am not very pleased with is that if you renew early, that becomes your new renewal date. In other words, you lose whatever time is left of your year's subscription.

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TM_L, Official Rep

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We apologize for the inconvenience this has caused you. If you would like to stop the expiration notification, you can log into Trend Micro Account Portal by using your Trend Micro Account and go to NOTIFICATIONS tab to untick Subscription Information.

Please let us know if the above procedures work for you. Thanks.

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