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I renewed my subscription on February 27, 2018. I have tried to activate it since then. I removed the old product, installed the new one and the only thing that happens is I get a screen telling me I need to renew my subscription.
Thanks for posting your concern here and welcome to the community!
I have checked on your records and it appears that you have already sent an email to our engineers regarding this issue.
You have been sent an email informing you that our system failed to synchronize your serial number to your renewal transaction back on February and as a result, it was not included on the order confirmation email and failed to update its expiration date on our system. We apologize for this inconvenience.