Renew with new serial number without losing remaining days?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I've got +70 days left on my current subscription but have bought a new license in-store because it is currently so much cheaper that the online renewals.

Anyway, as this is a new serial number then what is the easiest way for me to update/renew? If I input my new serial now then I will lose the current remaining days. I assume there is an easier way of doing this.
Photo of marksurgeon71


  • 70 Points

Posted 1 year ago

  • 1
Photo of David Tursky

David Tursky

  • 340 Points 250 badge 2x thumb
I have run into this a number of times and find in annoying!  If you purchase a new number as opposed to renewing online you will lose the remaining days of the current subscription even if it is the same product.  I suggest you put a reminder in your calendar a day or two before expiration and then add the new product key. 
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Hi @marksurgeon71, @David Tursky, welcome to Trend Micro Community and happy holidays!

For your question, if you already purchased a new license or subscription, you need to transfer from current license to the new license. Please activate the new one when the current license expired. Here's a reference doc for the steps on how to change the serial number: 
Changing the serial number of Trend Micro Security software

Renewal is a way to add one or two years to your Trend Micro program's license or subscription, and the remaining days or months of current subscription will carry over when purchasing the renewal. 

Also, here are some related online articles for your reference: 
Frequently Asked questions (FAQs) about purchasing renewals online

Remaining subscription days not added to new Serial number

Please let us know if you have other questions or encounter any problems at any time. Thank you!

Trend Micro Home Users Community