Sorry for the problem you have encountered and thank you for bringing this issue to our attention. I already checked on your order and the payment was received, there seemed to be a delay on our end so we apologize for that. No worries, the expiration date of your license should now be updated to April 2, 2019.
Please verify that by opening up the Trend Micro program already installed on your PC. In case you need further assistance, please know that you are subscribed to Premium Support Plan and can access our 24/7 Premium Support Hotline. Ways to Contact our support.