Removing a name from account

  • 1
  • Question
  • Updated 9 months ago
  • Answered
My husband passed away. How do I remove his name, while keeping my name as a member?
Photo of kingkat

kingkat

  • 70 Points

Posted 9 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 21,354 Points 20k badge 2x thumb
Hi kingkat

Rightclick icon, than "Trend Micro Acount", there you can change everything !
Sorry for your loss. The best wishes for 2018

Kind regards,
Tom
Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hello kingkat and welcome to the community! 

We are very sorry for your loss and for what happened. 

Let me help you on this matter. 

Please try to follow the steps below: 
Step 1: Sign in on the MyAccount Portal, you can use the link below. 
Trend Micro Account

Step 2: Use the correct email and password that you husband used for the account. 

Step 3: Click on the ACCOUNT tab. 

Step 4: You can update the email and other personal information once you are on that tab that you want to update. 

Step 5: Click on Save once your done. 

I hope this helps. 

Thank you and have great day!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.