Remove Autopay

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  • Question
  • Updated 10 months ago
  • Answered
My account does not expire until January 2019 but I just received an email saying I will be charged $80.95 on October 13, 2017. I need to make sure my autopay is removed so I will not be charged.
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beachliferentals

  • 70 Points

Posted 10 months ago

  • 1
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TM_Marion, Employee

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Hi beachliferentals and welcome to the community!

I was able to check for the details of your subscription and I have confirmed its enrollment to the Automatic-Renewal Plan.

Granting your request, I have now disabled the automatic renewal feature of your Trend Micro subscription to prevent future charges on your account. You should not receive any notices regarding this anymore.

Should you have further questions, please let us know so that we can assist you.

Thank you and have a great day! 

Trend Micro Home Users Community
(Edited)