Registry Key "HKCU" error

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
For the first time ever, TrendMicro found something on my Windows 7 PC and needed to remove it as a "Potential Threat". After that process finished and TrendMicro restarted my PC, I now get a screen that reports a Registry Key problem as follows:

Unable to open registry key: HKCU\software\wlpathm\bfjwxljhd"

It asks if I want to continue running or stop. Responding "yes" does nothing but remove the error screen and brings me to a blank screen with an address at the top much to long and complicated to write down. I then will hit the "X" from that screen and the small box pops up again. I have to hit "No" two or three times for the small box to disappear. Everything seems to run normally.

I Googled a Registry Key problem and got a "HKCU" hit. I'm not a programmer. Are you kidding me with the recommended fix! Because this happened as a result of a TrendMicro action, is it possible that the tech folks will help me to correct it?
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d.lipp360

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Posted 2 years ago

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TM_L, Official Rep

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Hi @d.lipp360, thank you for being a subscriber of our Premium Support Service!

For your issue, I'm sorry that we are not able to help you here since we might need you to provide more related information for further investigation. I've passed your info to our Premium Support Center to create a Support Ticket, and a member of our support center will contact you to assist you as soon as possible. Thanks!

Trend Micro Home Users Community
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joerees3

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So, was this resolved? I have a similar problem (slightly different name for the registry key, but otherwise the same error In Windows 10.
I believe it is a startup script that was overlooked when Trend Micro removed some malware, which is still trying to execute. The error message must be killed 3 times before it goes away, but appears again upon startup.
I don't know where to find the startup scripts or how to manage them.
(Edited)
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TM_JustineM, Employee

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