We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Sorry to hear your "refresh.json" issue. Since this might be malware-related, we suggest calling our support center directly to help you more efficiently. Please see the link below on how to contact our support center: Ways to Contact Support(look for the "Call Standard Support" section at bottom left and choose "United Kingdom")
We're sorry we cannot help you here as solving this issue in community might take much longer. Thank you!