my internet speed reduces by approx 45% when Trend antivirus for mac is active
i have tried wireless and cable - wireless is effected more
can you help
Sorry for the trouble but can we isolate the issue first? You may try browsing the internet using your mobile phone or any other devices you have there and in case you encounter the same slow internet speed, you can contact your Internet Service Provider.
Also, kindly help us understand how you determine the internet speed on your Mac. Thank you so much!
Trend Micro Home Users Community
Please try doing ping tests while Trend Micro Antivirus for Mac is running and when it's not running/exited. Kindly send screenshots to further isolate this issue.
You can open Network Utility using spotlight search, go to Ping tab and click Start button. Don't forget to check the network address to ping.
Ping has started...
PING 22.214.171.124 (126.96.36.199): 56 data bytes
64 bytes from 188.8.131.52: icmp_seq=0 ttl=228 time=4.751 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=228 time=4.525 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=228 time=4.594 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=228 time=5.392 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=228 time=4.614 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=228 time=4.308 ms
64 bytes from 188.8.131.52: icmp_seq=6 ttl=228 time=5.811 ms
64 bytes from 184.108.40.206: icmp_seq=7 ttl=228 time=5.006 ms
64 bytes from 220.127.116.11: icmp_seq=8 ttl=228 time=4.647 ms
64 bytes from 18.104.22.168: icmp_seq=9 ttl=228 time=5.328 ms
--- 22.214.171.124 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet lossround-trip min/avg/max/stddev = 4.308/4.898/5.811/0.449 ms