Red screen

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  • Problem
  • Updated 6 months ago
  • In Progress
I have a dell64 but desktop 64 bit 4 gig, windows 10; downloaded maximum sercurity trend today.  
I downloaded the product, scanned my computer and now am continuing to get a red page with a  security warning code of 055BCCA9FEC , advising me to call 866-897-2718.  I think that this is not legit, but doesnt your program get rid of things like this.  the page will not let me close it although i can go to another tab.  Help please!
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sally.hallman

  • 70 Points
  • anxious and afraid

Posted 6 months ago

  • 1
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TM_son, Employee

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Hello sally.hallman and welcome to community! 

You are right that it is not a legitimate warning. It is called a Tech Support Scam message. If you can't close the page, close the web browser. We have similar cases before and we advice you to do the same for the troubleshooting. You can refer to the link below for the possible solution for this problem. 

Tech Support Scam 

I hope this helps. 

Please let us know if the solution works for you. 

Trend Micro Home Users Community
(Edited)