Red icon does not appear in system tray

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turn on pc and red icon does not appear in system tray (not taskbar). If I click on shortcut icon (on main screen) the red icon appears. I recently renewed Trend Micro Internet Security and it happened when I installed this, I have reinstalled program 3 times and on each time the icon appeared but then disappeared every time I turned my pc on. I am using windows 10, google chrome. Have requested this before (ref. 1-1-1119062671. ) but your solution (( To fix this concern, you just need to click and drag the Trend Micro icon in the system tray then it should stay in there and would show up when you open your device in system tray)).does not work as soon as the pc is turned off the icon disappears as stated above and the shortcut icon wont click and drag to system tray. I can pin to task bar.
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Posted 1 year ago

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TM_Kiko, Employee

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Hello dentrev1 ! Welcome to the community!

We understand that you are having troubles with the Trend Micro icon missing from your taskbar. Let me help you with this.

You can try and configure the items on the taskbar of your computer. If you are familiar with navigating your Files explorer, you may go to:

C:\Users\*Your current account user name*\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned.

Then try to copy the Trend Micro Shortcut located on your desktop and paste it on that folder.

I hope this helps.

Trend Micro Home Users Community
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I solved the problem myself by uninstalling Trend micro and reinstalling it. The red icon kept disappearing from the system tray until I clicked on the program then the icon would appear.
Once I uninstalled the program and then reinstalled it all has been well Thanks for your help.
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Hi dentrev1,

It's great to know that the issue has been resolved. Should you encounter any issues regarding your Trend Micro program, don't hesitate to contact us.

All the best,

Trend Micro Home Users Community

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