Recently added app from Trend Micro

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  • Updated 12 months ago
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I have Windows 10, and I have a recently added app called "Trend Micro Troubleshooting Tool". Is this a legitimate new feature from Trend Micro?

Thanks
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jebonar

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Posted 2 years ago

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TM_Ian, Employee

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Official Response
Hi @ptoocrafty,

Thank you for posting your concern here.

Trend Micro Diagnostic Toolkit is a tool that is being installed along with the Trend Micro Security programs. This tool is being used for troubleshooting purposes such as collecting debug logs, update files, restarting the components of the program, completely uninstalling the program, etc.

This is a useful tool for the Trend Micro program specially when there is a problem with the Trend Micro program on the PC. Another tool that you may also notice that was installed on the PC is the Trend Micro Troubleshooting Tool.

Trend Micro Troubleshooting Tool is an application used for troubleshooting purposes when contacting the Trend Micro Support. This tool allows the Trend Micro Support to connect to your PC and run tools and commands on the computer to resolve the performance issues of the Trend Micro program and other issues such as malware.

To know more about this tool, you may visit the link below:

Using the Trend Micro Troubleshooting Tool to fix malware and performance issues

We hope this helps. Should you have other concerns, please do not hesitate to post it here.

Thank you and have a great day! :)

Trend Micro Home Users Community
(Edited)