Received the wrong download...again!

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I was just sent my renewal but I got the wrong download, I believe. I have a Mac and I got sent the Windows Maximum Security. I have the same problem every year and every year I have to contact you.
Photo of lrod326


  • 70 Points
  • frustrated

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you for reporting this issue. We sincerely apologize for the inconvenience caused. We will report this issue to related team in change of product renewal, and make sure this mistake will be corrected.

Here's the link to download and install Trend Micro Antivirus 2016:
Downloading Antivirus for Mac 2016 installer
Installing and activating Antivirus for Mac 2016

Thanks and please let us know if you have more questions!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.