Re : running my scan

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  • Updated 2 years ago
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When I perform a scan on my Maximum Secuirty10 the scan always stops at 79 % not 100% , what has happened could you please followup please , as I do not know the answer ..I would appreciate your help , my email address is as follows : discovery10@vodafone.co.nz
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Brian

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Posted 2 years ago

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Thank you for asking here in our community! For your scan issue, here's a related community topic that might help. Please refer to the following discussion:
Stuck scanning

Please let us know if the solution works for you. Thanks!

Trend Micro Home Users Community
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Brian

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Hello Linda ,
Thank you for giving this issue your prompt attention . Thank you for the advice , which I have followed through with first of all 1. Restart the Computer 2. Right Click on the Trend Micro system tray icon at the bottom right corner of my screen . 3 . Click Check for Program Updates , then the About Your Software window will appear and will automatically check for available updates ,( in my case there was one Update ,) 4 After update is completed , double - click the Trend Micro system tray icon to open the main console . 5 . Perform a scan again and 6 . If the scan still hangs , refer to the " If the scan will not complete " section in above FAQ to resolve , sorry Linda I have tried all steps again and still the scan gets stuck on 79%
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Brian

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I wonder about the idea of uninstalling then re installing would that help Linda ?
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Hi  Brian,

Sorry that the solution didn't work for you. As you mentioned, un-install and re-install your Trend Micro Maximum Security to reset the program and patterns might be a good idea. Here's a reference doc for the steps:
Reinstalling the latest version of Trend Micro Security program

Please try and we'll assist you if you still encounter the scan problem. Thank you.

Linda

Trend Micro Home Users Community
(Edited)
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Brian

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Hi Linda , I have successfully un installed the latest version of Trend Micro security Program , But I am very soory when I clicked on the link to install , I could not follow what to do , Please help my as soon as possible , another Idea is using download.com and they have Trend Micro Maximum Security is that the same one if so then I can install that one , Brian
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Hi Brian, 

Please make sure that you un-install your program by Diagnostic Toolkit as the above support page mentioned. After un-installing, please refer to the following help doc to re-installing your Maximum Security:
Installing Maximum Security 10 (2016)

If you're still encountering install and scan issues, please provide a description or picture of the message, we'll be glad to assist you further. Thanks.

Linda

Trend Micro Home Users Community
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Brian

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Hi Linda , I have successfully downloaded Maximum Security 10 (2016) but not before I had to remove Malwarebites Antimalware version 2 .2.0.1024 with that removal the download suceeded , I have already completed two quick Scans and both stopped at 97% , is that alright Linda? and secondly , now Micro Maximum security has been downloaded , is it adviseabale to reinstall the Anti Malware version as I have always had that or will that just conflict with Trend Micro Maximum security Brian
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michaelrice61

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Uninstall and re-install
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Brian

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Hi Michael uninstall was sucessful as was the install except for one component RunDLL There was a problem starting UndersuppliedPatient.dll The specified Module cound not be found Michael please help , Brian
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Hi Brian,

For your Malwarebytes Anti-Malware question, It's not advisable to have more than one security program on your computer since it may result in a conflict and the programs may not work properly. Since you have a paid version of Trend Micro Maximum security with features more powerful than the free Malwarebytes Anti-Malware, we suggest using Trend Micro protection only. You can refer to the link below to:
Programs to remove before installing Trend Micro Security

And for your scan issue, we assume it's Scan Hangs. A scan “hangs” or freezes if the scan window does not show any progress or it is stuck scanning at a certain percentage or file. This can also be verified under the Applications tab of the Windows Task Manager by checking the status of the Trend Micro Security scan window if it is either “Running” or “Not Responding”. This may happen due to the following:
  • File being scanned is corrupted
  • File being scanned has no permissions
  • File being scanned is too big
Please wait for a while and check if the problem still persists. Please do let us the result of your verification.

For your "UndersuppliedPatient.dll Module could not be found" question, to help you further with this problem, we need a bit more information from you. Could you provide detailed descriptions or screenshots of this problem? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Linda

Trend Micro Home Users Community

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