re: pay guard

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
last night my Viasa CC was charged without my knowledge for $150.83
I have Pay Guard active, how possible?
Photo of comexpress


  • 70 Points

Posted 4 weeks ago

  • 1
Photo of TM_Joemar

TM_Joemar, Official Rep

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Hello comexpress,

Have you already checked with your bank what the charge was for? It is possible that you might have a subscription that was not disabled before.

Did you receive any email regarding a credit card charge on your account?

Pay Guard is a new Trend Micro feature which is designed to protect you with your online banking transactions.
The charge on your credit card might be for an Automatic renewal of the subscription.