re: pay guard

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
Hi,
last night my Viasa CC was charged without my knowledge for $150.83
I have Pay Guard active, how possible?
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comexpress

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Posted 4 weeks ago

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TM_Joemar, Official Rep

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Hello comexpress,

Have you already checked with your bank what the charge was for? It is possible that you might have a subscription that was not disabled before.

Did you receive any email regarding a credit card charge on your account?

Pay Guard is a new Trend Micro feature which is designed to protect you with your online banking transactions.
The charge on your credit card might be for an Automatic renewal of the subscription.

Regards,
Joemar