If you have your 20 character alpha/numeric code, it should be as simple as going to the Trend Micro website and downloading. You WILL need the code to do that, I believe.
Hi, @woodartisan55 and @chrlshlmn, thanks for assisting!
Hi @wmbarnett78, welcome to Trend Micro Community!
As @woodartisan55 and @chrlshlmn mentioned above, you have to prepare your Serial Number before you install your Maximum Security. We have a support article about install the latest version of Maximum Security that should help you: Installing Maximum Security 2017
Please let us know if the above procedures work for you. Thanks.
