ratings on google searches are no longer being shown. The tool bar is there and the extension is on.

  • 1
  • Problem
  • Updated 2 weeks ago
  • Acknowledged
Photo of rognan


  • 70 Points
  • worried

Posted 2 weeks ago

  • 1
Photo of TM_Pat

TM_Pat, Official Rep

  • 9,316 Points 5k badge 2x thumb
Hi rognan,

Sorry to hear about this experience.

We have solutions available for you. Please check it out.

If you encounter the issue on Google Chrome:
1. Remove the Trend Micro Toolbar on your Google Chrome.
2. Restart your browser
3. Install the Trend Micro Toolbar. Get it here.

If you encounter the issue on Mozilla Firefox and Internet Explorer, apply the hotfix from this page: [Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings