ransomware has hit my computer and trend micro did not stop it what do i need to do now

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  • Problem
  • Updated 1 year ago
  • Acknowledged
ransomware
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steven Alexander

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Posted 1 year ago

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Amir

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Speedy Stop Ransomware

⭕️ Deploy Reputable, Multi-Layered EndpointSecurity

⭕️ Deploy Backup and Business Continuity
Recovery 

⭕️ Disable Macros and Autorun

⭕️  Create Strong Windows Policies  

⭕️ Educate Users  

--------------------------

With trend micro you can choose a folder for more protect agains ransomware .

Also you must carefully .

now visit this link and use ransomware collector . 

https://spnsupport.trendmicro.com/

then you can use 

https://success.trendmicro.com/solution/1114221-downloading-and-using-the-trend-micro-ransomware-fil...

near time Trend Micro support team update this post .

Regards ,
Amir
(Edited)
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pargold5

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lost my hard drive because  ransomware hit me  changed hard drives but micro trend wont let me install there program in this hard drive  cant find anyone to call about this problem or an email address to write to them Oh well my contract is up 4/29/2107  might just go with another company

maybe one that will listen to there customers by phone or an email address to write them with a problem,              not a happy camper at this stage of the gamwe

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TM_JB, Official Rep

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Welcome to the community @pargold5!

Sorry to hear about the ransomware infection but we do have a guide for tools and solutions that we specifically have for ransomware.

Ransomware: Introduction, Prevention and Trend Micro Security Solutions

As for reinstalling the program on your new hard drive, you can simply use this guide on how to reinstall: Installing Antivirus+ Security 2017

Alternatively, here are the other ways of contacting us as shown on this guide: Ways to Contact Support
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pargold5

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I have already uninstalled micro trend on my computer the other hard drive is in the garbage as its not worth saving .  I installed a newer hard drive to take the palace of the one that ransomware

hit . Need a computer for my business cant keep waiting for answer from companies that dont reply in a reasonable length of time   Look to me that micro trend has a job to improve there protection for there customers.

Anyway   have a great day  Blair  1/30/2017 8.51 MST