ransomware false postives?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Can some please confirm that irefone.exe is actually ransomware like Trend Micro thinks. I purhcased this program and Trend blocks it.

I am concerned and not sure what to do, I suspect the irefone company would just tell me it is a false positive.

Many thanks
Photo of djgreene


  • 130 Points 100 badge 2x thumb
  • undecided

Posted 2 years ago

  • 1
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Official Response
Hello djgreene and welcome to the Community!

Thank you for letting us know about this problem that you have encountered. Apologies for the inconvenience that this has caused you.

About this possible ransomware false positive, we suggest to upgrade the Trend Micro program on your computer to the latest version as a part of initial troubleshooting. We were able to check your records here from our end and it shows that you still have the previous version. With that, please check the article below for the instructions on how you can install the latest version of Trend Micro Security on your computer.

Installing Maximum Security

And Hi Max Slo!

Thank you for sharing this information to all of us! I hope that you are having a great day!

I hope this helps! Should you encounter any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community