Ransomware?

  • 1
  • Question
  • Updated 2 months ago
  • Answered
I received this email today. What should I do?
===================================

Hello there .
Have you ever heard anything at all regarding the RAT 39475 virus? U now will, because you became a satisfied owner of my very own construction of this virus. We monitored to discover a great deal of exciting stuff on your personal computer, in addition i managed to link up to all your systems together with a cell phone.
However, these are simply nothing. I actually made this trojan to attach to a mic, web camera in addition to take the pictures from this, I maintained to obtain a great deal of useful videos, I think many of them will end up being fascinating to you personally

My own software was able to take, the moment you seen one porno page. i actually expended 3 working hours to be able to stick a pair of video clips, one of which is a graphic out of your computer screen, plus the other graphic coming from a web cam. It was very funny!

I want you to pay 550 bucks to my wallet

1GTqFjA6Ze6QZ3Z7icEwaRLaYM7FaXqRx8

I only use bitcoin. In case you have any difficulties sending - use internet search engine.
Shortly after transfer. We will forget this uneasy situation and i will eliminate everything. U will have 5 days. I am going to send every thing to contacts I located inside ur gear, in the event that u will not send me my money. All your relatives will receive a video and your own chat data.

My wallets get locked regularly, so you need to hurry up. You aren't the only one who receives this kind of letter, I corrupted 9000 and as well seen good data on more than 600 of these.

Authorities probably will not help you, biggest thing they may do is to shut down my wallet. So think hard well before doing stupid shit. If i wouldn't be given my capital any purpose- your status would be destroyed. Thus, make it fast!!!

I am highly serious about anonymity and use one-time mail for emails, other than i work with only broken wi-fi, not counting double VPN So please, Do not get in touch with me.
Photo of macmel49

macmel49

  • 130 Points 100 badge 2x thumb

Posted 2 months ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 7,016 Points 5k badge 2x thumb

Hi macmel49. Below is a response from one of the trusted Trend Micro techs on this issue. Act soon!

Sorry to hear this issue. Please access the following support article and view "I got infected by Ransomware. What should I do?" section to download a free tool for solving the ransomware problem.
Ransomware: Introduction, Prevention and Trend Micro Security Solutions

We also highly recommend you to contact our Ransomware Hotline or Chat support to speed up the resolution of your issue.
- Ransomware Hotline (North America only): 1-877-558-7363 Mon. - Fri. 5AM - 8PM PST
- Chat support: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/prechat.aspx?vwd=kb-_-prd...

Photo of brook_stein

brook_stein

  • 160 Points 100 badge 2x thumb
Hi macmel49,
Have your files been locked or is the email just threatening to lock your files?
Photo of TM_LouiseN

TM_LouiseN, Cloud Security Engineer

  • 424 Points 250 badge 2x thumb
Hello!

Thank you and welcome to the community!

Thank you so much for helping brook_stein your response is very helpful. Please check the link sent by brook_stein for additional information and protection for Ransomware. 

Ransomware is actually a very harmful malware because it is capable of encrypting your files making them inaccessible. On your case you mentioned that you received it as an email. I suggest to please check your computer for encrypted files. If there are files encrypted you may use our Decryptor tool to decrypt the file. Please click the link below for that.

Using the TrendMicro Ransomware File Decryptor

Just a heads up, notall ransomware encrypted files is supported by the tool specifically newransomwares. You can run a Ransomware Collector to help us improve ourdecryptor tool.

Ransomware CollectorTool

We will be waiting for your response.

Trend Micro Home Users Community
(Edited)
Photo of macmel49

macmel49

  • 130 Points 100 badge 2x thumb
brook_stein asked if any files were locked.  I don't think so, at least none that I could find.  The e-mail threatens to spread malicious and false information about me to all those in my contacts. 
Photo of TM_Phebs

TM_Phebs, Official Rep

  • 2,042 Points 2k badge 2x thumb
Hi macmel49, 

Reading through the email that was sent to you, it only wants you to pay. So, rule of the thumb..do not pay. Make sure that your Trend Micro program is updated, then run a full scan to make sure that all is good.  Is there any strange thing going on with your computer?

Will be waiting for your response.

Regards
(Edited)
Photo of macmel49

macmel49

  • 130 Points 100 badge 2x thumb
Updated micro. Ran a scan. All looks good. Computer seems to be OK. I won't pay the guy and we'll see what happens.
Photo of TM_Phebs

TM_Phebs, Official Rep

  • 2,042 Points 2k badge 2x thumb
Thank you macmel49!

In case you need any further help regarding this, do let us know. 
Photo of brook_stein

brook_stein

  • 160 Points 100 badge 2x thumb
Hi macmel49,

Glad to hear your files are safe! We highly recommend you turn on Folder Shield to protect your files against any future Ransomware attacks. You can find instructional videos here: https://www.youtube.com/watch?v=B2HVgJjQmGo

Folder Shield adds an extra of protection against ransomware to keep your data safe.
 
Regards,
Brook
Photo of TM_Phebs

TM_Phebs, Official Rep

  • 2,042 Points 2k badge 2x thumb
Right @brook_stein! Shame, I was not able to include it on my last response. We are lucky to have a customer like you!
(Edited)