Ransomeware detected - metroapp.exe Problems?

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  • Problem
  • Updated 2 years ago
  • In Progress
Hello together,

i have a problem with the TrendMicro Antivirus+.

System Details:

Windows 10 - V1607 Build 14393.576
TrendMicro Antivir Plus - V.11.0.1186

Have anybody an idea what kind of ransomeware this is? I have no idea what TM here found!?

This app "Enigmatis 3" is a offical Windows Store app and run since weeks on my computer with no problems.

27.12.2016 14:54,
c:\programfiles\windowsapps\artifexmundi.enigmatis3theshadowofkarkhalafull_2.0.0.8_x86__xmkq9zz36w32m\metroapp.exe

Name:metroapp.exe
From:Unknown
Ressource:c:\program files\windowsapps\artifexmundi.enigmatis3theshadowofkarkhalafull_2.0.0.8_x86__xmkq9zz36w32m\metroapp.exeMaßnahme:Beendet

Chanced Data:
image_baclkfri_sale_en.png
image_baclkfri_sale_ru.png
image_baclkfri_sale_zh.png

Greetz 
Frank
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miller.renate

  • 70 Points
  • confused

Posted 2 years ago

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TM_JB, Official Rep

  • 3,354 Points 3k badge 2x thumb
Hi Miller,

Thanks for posting the issue here. Based on my search, it turns out that this isn't the first time an antivirus program detected the Enigmatis series of games as malware. This is most definitely a case of it being detected as a false positive. I highly recommend adding the .exe file or the folder itself to the exception list to fix said issue. Here is a guide on how to do that:

Configuring the Exception List of Trend Micro Security software