Question on Internet Security Alert I'm seeing when I open my browser sometimes

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  • Problem
  • Updated 6 months ago

I'm seeing this alert (which I believe is fake) popping up in my Firefox browser on occasion. Is this malicious? Is there some way to block this?
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Michael Vachon

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Posted 6 months ago

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woodartisan55, Champion

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You are right in not responding to this. It looks like a definite scam. I'd wait to see what one of the Trend Micro techs says about it. They may be very interested in this and the screen shoot you've posted.
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Michael Vachon

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An additional note - this web page randomly appears when I start my browser, not as a result of clicking on any link.
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mgelgand17

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yes, this just popped up on my computer screen! It is a virus! Trend Micro scanned it and said my computer has no threats, but it still is popping up!Ugg
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TM_Yanna, Employee

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Hi Michael Vachon and mgelgand17,

Thanks for posting your concern here!

What woodartisan55 posted was correct. The page you encountered is a Tech Support Scam. It's good that your screenshot shows the URL and the phone number so that we can take note of it here and have reported so it will be reclassified. 

The most important thing to do is to not call the number so as to not give the scammers access to your computer. If you still keep getting the scam message, it would be best to reset the affected web browser

If you encounter this same experience in the future, you can call us here immediately.

Meanwhile, you may also click on the link below to know more:

Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams


Trend Micro Home Users Community

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