QQ Chines virus can't be picked up by trend. Takes my cpu to 100%?

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  • Updated 1 year ago
  • Solved
Trend cant remove QQ Chinese virus. win 8.1
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gerte

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Posted 1 year ago

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TM_L, Official Rep

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Hi @gerte, thanks for trying our new Community! 

For your issue, is the "QQ Chinese virus" you mentioned "Tencent QQ"? If yes, please refer to the following online solution document to remove Tencent QQ on your computer:
Uninstalling Potentially Unwanted Application (PUA)

Please do let us know if you were able to resolve your issue by trying the above. 

If it's not "Tencent QQ", to help you further with this problem, we need a bit more information from you. Could you provide a screenshot of "QQ Chinese virus" you're seeing? We'll be glad to assist you further. Thank you.

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gerte

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Thanks, it is gone.
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TM_L, Official Rep

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Hi @gerte, thank you for the kindly reply! 

We are so glad to hear that your issue is solved. Let us know if there's anything else we can help you with. Thank you!

Trend Micro Home Users Community
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gerte

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YAC VIRUS cant be removed by trend?
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Hi @gerte, 

I replied this question on another conversation you've posted. Please kindly refer to the link below:
yac

We'll assist you if you still encounter problems. Thank you.

Trend Micro Home Users Community
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gerte

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Thanks but I tried it. Not doing anything on the uninstall screen.