Purchased new version which is meant to cover phone also but endless problems

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  • Updated 2 weeks ago
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Lenovo ideapad320 with AMD A6 - windows 10, Trend Micro maximum security, loaded program to computer using new 20 digit key and it is working. Tried to add iPhone with iOS12 but then it states the app is not available to us in our country or region. then went to account and it only lists and considers old version stating it is expired. How do we update this??? 
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nolene.53

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Posted 2 weeks ago

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TM_Pat, Official Rep

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Hello nolene.53,

I checked your account under nolene.53@hotmail.com and the only subscription registered on that account has been already expired since November 25, 2018. I checked for any online purchases under the same email address and it did not any result as well. If you can provide us with your new serial number then we can help you activate Trend Micro Mobile Security on your iPhone.

Note: This thread is changed to private to protect all of your personal information

Regards,
Pat