Purchased a New computer at the same time of auto renewal activation. Are we protected??

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  • Updated 3 years ago
We just purchased a new computer at the same time that our auto renewal was activated. Is our new computer protected or are we paying for protection on our trashed computer.? how do we transfer our coverage to the new or is this automatically done?
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for renewing our product! For the trashed computer, you can check the link below to disable the license. Once disabled, the installed Trend Micro Internet Security will no longer function, so there's no need to un-install it.
Transferring a license from one device or computer to another

Also, I have checked your license and your license is entitled to protect 3 devices. Currently, only 1 seat in your license has been used. After you disable license on the trashed computer, you can install up to 3 devices. If you want your new purchasing computer to be protected, you can refer to the link below for detailed steps:
Your Trend Micro Internet Security - Refer to "Installing / Transferring Internet Security To Your Other Computers"

Please let us know if your question is answered. Thank you!

Trend Micro Home Users Community

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