Protection turned OFF

  • 1
  • Problem
  • Updated 5 days ago
  • In Progress
Why was the protection turned OFF and I had to manually turn on the protection? Why were we not alerted that the protection had been turned off?

Lenovo Think Pad E470
Windows 10
Maximum Security
Photo of teohyk.ggtm


  • 70 Points

Posted 4 months ago

  • 1
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TM_Kree, Official Rep

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Hi teohyk.ggtm and welcome to the Trend Micro Community.

Apologies for the inconvenience. This is not the normal behaviour of the Trend Micro program. This issue is caused by conflicting software on your computer. You can follow the steps in our support article to address this issue. Trend Micro Security software turns on and off automatically

If the above solutions did not work for you, please reply here with the error message, basic PC info. Some screenshots would also be helpful!

We'll be glad to help you further.

Photo of nick.prior88


  • 60 Points
I ask for help on protection turning off, click the appropriate issue guide, and get sent (2X) to How to upgrade my trend micro. Thanks a lot!

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TM_Kim, Employee

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Hi, nick.prior88.

Good to know that it's all good now. In case you need further assistance, let us know immediately.

- Kim