Protection has been disabled

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  • Problem
  • Updated 3 years ago
My computer is saying 'protection has been disabled. Restart computer to fix the problem' I have restarted 4 times and it is still 'disabled'!!!
What is wrong??
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Colin Hayward

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Posted 3 years ago

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woodartisan55, Champion

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This is a reply from one of the fine Trend Micro assistants on that same subject:

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TM_Claudia, Official Rep

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Official Response

Sorry for the inconvenience. For this protection disabled issue, we suggest you reinstall Maximum Security to reset the program and patterns. Hopefully, a reinstall will reset everything back to normal.

Here's a reference doc for the steps: 
Reinstalling the latest version of Trend Micro Security program

In addition, some conflicting software might cause Maximum Security to malfunction. Could you please check if there's any conflicting software in your computer?

Here's a list of software that'd cause conflict with Trend Micro Security:
Programs to remove before installing Trend Micro Security

It's a long list, but a simple way to identify conflict software is making sure no software from major security product companies is installed on your machine first:
- McAfee (AntiSpyware, Online Backup, SiteAdvisor, etc.)
- Kaspersky (Security Scan, etc.)
- Symantec / Norton (Antispam, Online Backup, Online Backup, etc.)
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Hi Tim, thank you for taking your time to help!

Hi Colin Hayward, thank you for contacting us in Community! We noticed you had contacted Email Support over this issue. Hope the issue gets resolved soon! If you need further assistance here, please kindly provide a screenshot of the pop-up message you mentioned, so we can understand your situation and help you better.

Trend Micro Home Users Community

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