Windows 10, 64 bit... On TM Main Console it displays "Protection Disabled"... Clicking Activate Now button yields a screen that displays "Unable to Contact Trend Micro"... Tried to download hotfix at solutionfile.trendmicro.com and the site refuses to connect. WTH is going on TM???
Thank you for your post and welcome to the community!
We apologize for the inconvenience this has caused you but rest assured we will assist you with your concern.
There can be a number of causes for this type of problem. Please refer below:
1. The computer was upgraded recently (ex. from Windows 7 to Windows 10) which can cause the antivirus program to not load and update properly. 2. Conflicting antivirus programs (McAfee, Norton, AVG, etc.) 3. Potentially unwanted programs (third party applications that you don't need). 4. Unstable or no internet connection. 5. Corrupted Trend Micro Security components.
For conditions 2 and 3, please remove the programs you don't need or uninstall other antivirus programs. You may refer to the links below for reference: